Subscription policy
Refunds & cancellation
Please read this before buying a OOPRIME subscription.
Subscription payments are final
Once a payment is successfully verified and the subscription is activated, the purchase is final and non-refundable. We do not provide a refund because you changed your mind, did not use the subscription, watched only part of the catalog, forgot to cancel a renewal or found that a particular title later became unavailable.
Check before you pay
Review the plan price, duration, billing type, device support and available catalog before completing checkout. If playback is important on a particular device, try the free trailers first. Closing the payment window or deleting your account after activation does not cancel or refund the purchase.
Cancelling renewal
Prepaid plans do not renew automatically. If you buy a recurring plan, cancelling it stops future renewal charges. Your current paid access continues until the displayed expiry date. Cancellation does not refund the current or any earlier subscription period.
Payment problems
If money was deducted but OOPRIME shows no active subscription, first check Subscription & payments because gateway confirmation can be delayed. For a duplicate charge, an incorrect amount or a payment that never activated access, contact Billing support with the payment reference and date. We will investigate and correct a verified payment error. Never send a card number, CVV, UPI PIN or OTP.
Technical problems
A temporary internet, device or playback problem does not normally qualify for a refund. Contact support so we can help diagnose the issue. If OOPRIME confirms a billing or service error that must be corrected, the payment record and access may be adjusted as appropriate.
Rights provided by law
Nothing in this policy removes a refund, remedy or other right that cannot legally be excluded. Where applicable law requires a different result, that law will apply.