Privacy policy
Your privacy matters.
A clear explanation of what OOPRIME collects and why.
Information you give us
When you create an account, we store your name, email address, password hash, email-verification status and acceptance of the terms. A viewing profile can include a profile name, avatar and Kids setting. We never store your password in readable form.
How you use OOPRIME
We store your watchlist, viewing progress and completed titles so your active profile can continue where it stopped. We also keep login, device and playback-session information to secure accounts and enforce device or stream limits. Security records can include the time, IP address, browser or device description and the action performed.
Payments
Razorpay handles checkout. OOPRIME stores the plan, amount, currency, payment status and safe gateway reference needed to activate a subscription and show payment history. We do not collect or store your full card number, CVV, UPI PIN or banking password.
Support messages
If you contact support, we store the name, email address, topic, message and response connected with the request. Do not put passwords, OTPs, full card details or private playback links in a support message. Authorised support staff can read and answer these requests.
How information is used and shared
We use this information to provide accounts, playback, subscriptions, customer support, security alerts and service emails. Hosting, email, payment and streaming providers receive only the information needed to perform their service. We may disclose information when required by law or when reasonably necessary to protect users and the service. We do not run an advertising-supported service or sell account data for advertising.
Cookies and local storage
Essential cookies keep you signed in, protect forms and recognise a registered device. Your browser may store appearance, player-volume and similar preferences. Blocking essential cookies can prevent login, account and playback features from working. See the Cookie policy for more details.
Your choices
You can update your account, remove saved titles, clear viewing history and manage registered devices. You can also request account deletion. Some payment, fraud-prevention, security or support records may be kept for as long as reasonably needed for legal and operational purposes. We may ask you to verify your identity before acting on a privacy request.
Children and security
Kids profiles are controlled by the adult account holder and are not separate child accounts. Parents and guardians should supervise children’s use of the service. We use access controls, encrypted passwords and limited staff permissions to protect information, but no internet service can guarantee absolute security.